Richard James, CCP, MBA, MS, PMP

201 Cedar Ridge Drive •   Coppell (Dallas), Texas  75019   •  a0003054@airmail.net   •  (972-462-9067)  

HIGHLIGHTS

¨       Programs to 25+ million dollars. PMP certified since 1996.	¨       Strong business and IT acumen.
¨       Personnel management: 90+ matrixed, 20+ functional.	¨       P&L experience, Capital and Operational budgeting.
¨       Big 4 (E&Y) management experience. Enterprise wide.	¨       Multiple project methodologies, tools, processes.
Program management experience with cross-functional teams across geographically dispersed organizations.	¨       Development of executive-level (C level) client relationships and 3rd party vendor relationships.
¨       Packaged solutions & custom application management. ¨       PMO strategy, setup, methodology, and management.   Full life-cycle (SDLC).	¨       Multiple business and technical university degrees, 3 Bachelor and 2 Masters (IT, Finance/Investments, Accounting, Insurance & Real Estate).
¨       Program development and Change Management.  Full life-cycle (SDLC).	¨       Ability to set and manage customer expectations. ¨       “Big Picture” person with a “Can do” attitude.

 

 

EDUCATION

 

M.B.A. - Corporate Finance	University of North Texas
M.S.     - Systems Analysis	University of West Florida
B.B.A.  - Computer Information Systems	Northeast Louisiana University
B.B.A.  - Accounting	Northeast Louisiana University
B.B.A.  - Insurance and Real Estate	Northeast Louisiana University

 

CERTIFICATES

 

Professional:·     Certified Computing Professional (CCP)

·     Project Management Professional (PMP), member of the Project Management Institute

·               ITIL Foundations

·               Advanced Master’s Certificate in Project Management (George Washington University)

·               Agile ScrumMaster

·               Six Sigma Green Belt

·               Completion of the Oracle Certified DBA curriculum

Other:Private Pilot; Certified SCUBA Diver

 

PROFESSIONAL EXPERIENCE

Project Manager (Contract Position)  

·   Management of the Dealer Services and Loan Origination system integration.  Full SDLC. Statement of Work (SOW) preparation, Set Team Direction, Schedule Development/Tracking, Budget responsibility, Issue/Risk Mitigation, Vendor Coordination (multiple), Presentations (multiple levels), Client Interface (multiple levels). 

 

Service Delivery Manager (Contract Position)   08/13 – 8/14

·   Get things done---make things happen. Oversee the delivery services projects (Agile/Waterfall) for the Loss Mitigation portion of the Consumer Financial Protection Bureau (CFPB) program.  Single point-of-contact between the client and operational delivery teams. Functions: Loan Origination through Loan Mitigation, Solutions Delivery, Account Management, Project Management, Technical and Service Delivery Coordination, Pega Systems, Process Improvement, Service Level Agreement achievement.

 

Program Manager (Contract Position)   07/12 – 05/13

·   Management/coordination of a related group of access provisioning projects for the Independent Foreclosure Review program consisting of 25+ application systems and 3,000+ personnel. Oversee governance, project managers, schedule (project milestones and integration points), risk/issue management, variance reporting, program escalations, and status.

 

 

 

Sr. Project Manager (Contract Position)

·   Oversee the Frontier account reconciliation package application and integration.  Managed startup activities, project team formation, schedule creation, requirements definition and sign-off, issue/risk identification and mitigation, and product attribute definitions.

Project Manager (Contract Position)

·   Oversee multiple workstreams (Loan Originations, Processing, Underwriting, Closing, QC) within the Home Loans product package system integration project using Agile (Scrum) methodology and LPS Empower (Black Knight).  Performed sprint planning, stand-ups, and sprint development reviews on multiple concurrent sprint iterations.   Monitor/track progress using burn down charts and project dashboards.  Interface with product backlog owners and development team.  Used Clarity PPM as the formal methodology Program Management reporting tool.

 

Principle (Self Employed)

·   Program management within the foreclosure real estate industry.

 

Sr. Project Manager (Contract Position)

·   Informatica. Managed IT team conducting ETL (extract, transform, load) of 120+ data files from multiple applications creating a new centralized Business Intelligence/Reporting product.  Performed in-depth project work breakdown analysis and “crashed” the work schedule by 40% duration. Project reaped $500k in cost recovery.

·   Data Warehousing/Business Intelligence (Webfocus and Informatica).  Managed the development and migration of Corporate HR’s antiquated Management Dashboard to a more cost efficient alternative. Included scheduling, requirements gathering, testing (test plans, scripts, models, actual testing), budget supervision, consensus building among stakeholders, business process analysis, and tool analysis.  Effort resulted in improved tool penetration and utilization by 25%.

 

Principle (Self Employed)

·   Project management within the real estate industry.

 

Senior Program/Project Manager (Full-time Position)

·   Implement Project Management department and transition to department head.  Led 3 million dollar optical network management implementation for major Telco.  Full life cycle.  VP level client relationship management/presentations.

 

·   Oversee and participate in sales proposals and statement of work (SOW), IT management, best practices definition, process engineering including requirements definition, program tracking, reporting, scheduling, quality control test management, change management, technical solution development, vendor/technology partner relationships, subcontractors, training.

 

VERISIGN, Dallas, Texas

Program Manager (Contract Position)

·               Led multimillion dollar billing implementations for wireless carrier.  Full life cycle. “C” level client interfacing. Included multiple areas: legal, finance, human resources, product management, development, operations, sales.

 

·               Implemented release management processes to integrate client requirements into the development of evolving products.  Areas included; legal, finance, human resources, marketing, product development, operations, sales, etc

 

CAREMARK (Formerly AdvancePCS), Dallas, Texas

·               Program Planner for a $21 million project for implementation of a mail order pharmacy distribution center.  Full life cycle.  VP level interfacing.

 

 

 

 

 

 

Senior Manager (Director Level), System Integration/Development (Full-time Position)

·               Led large enterprise-wide 3.5 million dollar telecom billing integration implementations.   “C” level client interfacing. Statement of work, (SOW), requirements definition, release management, infrastructure, vendor negotiation, SLA development, personnel management (hiring, mentoring, evaluating), integration and UAT testing, implementation planning and support, business process flow development and improvement, training strategy, role-based method/training courseware, program reporting.

 

 

Director (Program Management) (Full-time Position)

·               Led large enterprise-wide 25 million dollar billing integration implementation (IT and business end-user) for the GTE Integrated Billing System.  PMO management areas of concentration; Program Tracking (Cost, Schedule, Completion), Change/Configuration Management, Release Management, Development Plan Integration and Construction, Procurement/Supplier Management, Communications, Quality Assurance/Control, Resource Planning, Life Cycle Program Control, Requirements Definition, CMM/SEI, and Risk Management. Included Earned Value analysis.  Business Areas: E-business, Process Improvement, CRM, Credit/Risk, National Billing, Finance/Treasury, Sales/Marketing, Regulatory. Project health assessments, strategy, mentoring, and training.

·               Developed product merger integration roadmap for multiple billing and supporting systems for all strategic business units.

 

·               Developed and enhanced the following billing business processes: Mediation, rating and billing, invoice creation and distribution, payments and adjustments, treatment and collections, customer service. Includes package selection.

 

 

SABRE TECHNOLOGIES SOLUTIONS, Dallas, Texas

Program Manager Year 2000 Consultant (Contract Position)

·                  Oversee program management of 80 to 300 airline Year 2000 projects (Client-server and Mainframe) with a total value exceeding 25 million dollars. Interact with and provide project methodology/process guidance and planning to Vice-President, Director, and senior level management.   Establish program priorities and coordinate deliverables through implementation. Managed PMO, reporting, mentored project managers, and performed project health checks.  Facilitate communication throughout the organization to increase efficiency, eliminate internal barriers, and promote methodology adherence.

 

INTERACTIVE BUSINESS SYSTEMS, Dallas, Texas

Project Manager Year 2000 Consultant (Contract Position)

·                  Lead Year 2000 (Y2K) engagements from bid preparation, client contract signing, enterprise analysis, pilot project, through factory code implementation.  Oversee preparation of all client deliverables, project planning and scheduling, and quality control.  Interact heavily with clients to insure open communication, positive relationships, and a teamwork atmosphere.

 

LABCORP, Dallas, Texas

Project Manager Consultant (Contract Position)

·                  Interviewed and assembled a team of programmers from project inception for constructing enhancements to an existing medical billing system.  Provided cost schedules, project timelines, and insured deliverables were completed on time, within cost, and within quality standards.

 

 

BSI, Inc. (formerly JCPenney Business Services)

Lead Consultant (Contract Position)

·                  Prepared request for estimates, project plans, and project schedules for new retail billing development projects for DirectTV/USSB. Led high and low level technical design and analysis sessions, conducted code walkthroughs, bridged communication gaps, and maintained positive project momentum.

 

AT&T, Dallas, Texas

Change Management Consultant (Contract Position)

·                  Initiated telephony change control management procedures for long distance service billing.

·                  Coordinated concurrent development efforts between programming groups and served as point of contact for testing and production shipments.  Reduced maintenance efforts by establishing change management controls, 100% of components shipped on time, improved team communication, increased system stability, and advised on software package selections

 

 

Product Specialist (Full-time Position)

·               Developed dashboards and backend data warehouse for the Earning Analysis Systems.  Troubleshot client problems, developed technical solutions to business problems, streamlined maintenance procedures, and facilitated client communication.  Reduced client downtime by 10%, strengthened client relationships, and increased system stability.

 

Lead/Senior Programmer Analyst (Full-time Position)

·               Led the technical implementation of multiple Dun & Bradstreet (DBS) mainframe financial software systems (GL, AP, IE).  Turned around a failing project and implemented systems ahead of revised schedule and within budget.  Full life-cycle implementation.  Reduced financial statement preparation time by 6 days, cut report generation time by 50%, and improved the bottom line by decreasing the need for additional accounting personnel.

 

Project Leader (Full-time Position)

·               Created and supervised a personal computer department for an engineering organization.  Oversaw all administrative, budgetary, and technical operations.  Improved the bottom line by decreased time to market for complex products and contributed to greater financial control over profit and overhead cost centers.

 

Systems Analyst (Full-time Position)

·               Coached and supported end-users for the DBS mainframe financial systems (GL, AP, AR, Fixed Assets, Payroll, Billing).  Analyzed and coordinated service requests, programmed needed computer modules, revitalized outdated methods, and served as liaison between the MIS and Accounting department.

 

Senior Accountant (Full-time Position)

·               Led the end user implementation for a computerized general ledger, fixed assets, purchasing, and accounts receivable software system.  Full life-cycle implementation. Reduced accounts receivable statement preparation time by 5 days, increased corporate cash flow, and increased the bottom line by rapid identification of delinquent accounts. 

 

 

Captain (Part-time Position)

·               Commanded an infantry training company for the U.S. Army Reserves. Conducted personnel staffing and appraisals, set goals for proficiency levels, motivated troops, and supervised administrative requirements for over 144 personnel.  Received several company awards for outstanding performance.

 

 

 

TECHNICAL SKILLS

 

Hardware:IBM 3090; Personal Computers/servers; Lans/Networks, AS/400

Software:C; Clearcase, Powerbuilder/Client Server; Web (HTML, Java); Visual Basic; Unix; Websphere, MS Project; Visio, MS Word; Excel; Powerpoint; COBOL II; RPG;  DB2; ORACLE; SQL; CICS; VSAM; MVS (JCL, TSO); VM, Dun & Bradstreet (GEAC) financial software (GL, AR, AP, DCI, IE, FC, FA, Purchasing, Payroll), PVCS Tracker, ADC Singl.eView billing, Metasolv TBS, Portal Infranet, VeriSign Smartpay3, LPS Empower, ClearCase, ClearQuest, Sharepoint, Webfocus. Informatica. Clarity, Knowledgelink, Quality Center, Pega